Salary | £26000 - £28000 / Year Fixed term contract |
Schedule | Full Time |
Experience | Minimum 1 year of experience |
Location | 116 Upper St, London N1, UK |
One Call Analyst (Property Support Analyst)
First, let us introduce ourselves…
We opened our first restaurant in New Oxford Street, London, in 2000. Since then, we’ve become one of the most well-known and loved Italian dining restaurants on the high street. We’re all about bringing people together to enjoy delicious Italian classics, in beautiful settings – whatever the occasion.
What we're looking for...
We’re looking for a One Call Analyst (Property Support Analyst) to join our ‘One Call’ team and provide front-line primary support to Restaurants and Support Centre teams in a wide variety of areas. Our One Call team act as the first line of support for issues, and using their detailed knowledge of Prezzo will find the solution for restaurant problems allowing the teams to focus on looking after our customers.
As a Property Support Analyst, you will provide front-line primary support to Restaurants and support centre teams in a wide variety of areas. They are the first line of support for issues in any number of areas including but not limited to:
Using your detailed knowledge of Prezzo, your focus will be to find a solution to restaurant problems, allowing our restaurant teams to focus on looking after our guests.
Where issues cannot be fixed by the team, you will be an expert in sorting the issues with the aid of third parties and our internal support teams. You will manage each issue through to resolution within a defined SLA, communicating with the restaurant (or customer) throughout the process to ensure they always have the latest updates available.
The ideal candidate must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problems, or when appropriate, escalate or route them to appropriate partners.
Key responsibilities:
Requirements:
Experience and Technical Skills:
Interpersonal Skills :
We're proud to have won awards in 2021 for Fair Employment at the Youth Friendly Employer Awards, the International Green Apple Award for Environmental Best Practice, the "Best Pizza Restaurant - Chain" at the PAPA Industry Awards, and finalists for the National Recycling Awards.
We also have a big focus on mental health and wellbeing, and we’re proud to have been accredited with the London Health Workplace Award Foundation Level, and to have been finalists for the “Best Mental Health Strategy” at the Employee Benefits Awards 2021, and “Best use of Benefits Technology” at the Employee Benefits Awards 2022.
Our Perks
Prezzo Values and Behaviours
Our Prezzo Values are delivered through the same behaviours seen in all our people, from our CEO to our newest recruit.
We have 4 values… One Team, Genuine Connection, Drive to Succeed and Pride.
One Team
-working together, with a common purpose, to achieve our goals
Genuine Connection
-building genuine relationships, where nothing is too much trouble
Drive to Succeed
-being bold enough to do the right thing, even when it’s hard, to help improve and grow
Pride
-making memorable moments by caring about everything we do, so everyone leaves wanting to return
Apply Now!
At Prezzo, we want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background.
One Call Analyst (Property Support Analyst)
First, let us introduce ourselves…
We opened our first restaurant in New Oxford Street, London, in 2000. Since then, we’ve become one of the most well-known and loved Italian dining restaurants on the high street. We’re all about bringing people together to enjoy delicious Italian classics, in beautiful settings – whatever the occasion.
What we're looking for...
We’re looking for a One Call Analyst (Property Support Analyst) to join our ‘One Call’ team and provide front-line primary support to Restaurants and Support Centre teams in a wide variety of areas. Our One Call team act as the first line of support for issues, and using their detailed knowledge of Prezzo will find the solution for restaurant problems allowing the teams to focus on looking after our customers.
As a Property Support Analyst, you will provide front-line primary support to Restaurants and support centre teams in a wide variety of areas. They are the first line of support for issues in any number of areas including but not limited to:
Using your detailed knowledge of Prezzo, your focus will be to find a solution to restaurant problems, allowing our restaurant teams to focus on looking after our guests.
Where issues cannot be fixed by the team, you will be an expert in sorting the issues with the aid of third parties and our internal support teams. You will manage each issue through to resolution within a defined SLA, communicating with the restaurant (or customer) throughout the process to ensure they always have the latest updates available.
The ideal candidate must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problems, or when appropriate, escalate or route them to appropriate partners.
Key responsibilities:
Requirements:
Experience and Technical Skills:
Interpersonal Skills :
We're proud to have won awards in 2021 for Fair Employment at the Youth Friendly Employer Awards, the International Green Apple Award for Environmental Best Practice, the "Best Pizza Restaurant - Chain" at the PAPA Industry Awards, and finalists for the National Recycling Awards.
We also have a big focus on mental health and wellbeing, and we’re proud to have been accredited with the London Health Workplace Award Foundation Level, and to have been finalists for the “Best Mental Health Strategy” at the Employee Benefits Awards 2021, and “Best use of Benefits Technology” at the Employee Benefits Awards 2022.
Our Perks
Prezzo Values and Behaviours
Our Prezzo Values are delivered through the same behaviours seen in all our people, from our CEO to our newest recruit.
We have 4 values… One Team, Genuine Connection, Drive to Succeed and Pride.
One Team
-working together, with a common purpose, to achieve our goals
Genuine Connection
-building genuine relationships, where nothing is too much trouble
Drive to Succeed
-being bold enough to do the right thing, even when it’s hard, to help improve and grow
Pride
-making memorable moments by caring about everything we do, so everyone leaves wanting to return
Apply Now!
At Prezzo, we want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background.
Salary | £26000 - £28000 / Year Fixed term contract |
Schedule | Full Time |
Experience | Minimum 1 year of experience |
Location | 116 Upper St, London N1, UK |